Service Level Agreement

1. Availability target

We aim to make the CargoYatra Service available 99.5% of the time each calendar month, measured excluding scheduled maintenance and events outside our reasonable control. This target applies to eligible paid plans.

2. Scheduled maintenance

We may perform maintenance to keep the Service secure and reliable. We aim to schedule disruptive maintenance during off-peak hours and to provide advance notice for significant changes.

3. Exclusions

Availability commitments do not apply to downtime caused by:

• factors outside our reasonable control, including force majeure and internet or third-party provider failures;
• your equipment, software, network or misconfiguration;
• suspension or termination for breach or non-payment;
• beta, trial or free features.

4. Support

We provide support by email during business hours. We triage issues by severity and aim to acknowledge critical, service-impacting issues promptly. Priority support tiers, where offered, are described in your plan.

5. Service credits

Where a written SLA with service credits has been agreed for your plan, credits are your sole and exclusive remedy for failing to meet the availability target. To claim, contact us within 30 days of the affected period.

6. Contact

Report an incident or request SLA details at hello@lacspace.com.