Every failed first delivery attempt is paid for twice: once for the trip that didn't land, and again for the one that has to. The good news is that most failures are predictable, and therefore preventable.
Confirm before you roll
A quick automated message the morning of delivery — "arriving today, reply to reschedule" — catches the not-home problem before the van leaves the yard.
Capture the address properly at booking
Half of failed deliveries trace back to a vague or wrong address entered days earlier. Validate it at the source, not at the doorstep.
Give drivers the context they need
A gate code, a landmark, a "call on arrival" note — small details that turn a second failed attempt into a clean drop.
- Proactive delivery-day confirmations
- Address validation at booking
- Driver-facing delivery notes and contact numbers
Measure the reasons, not just the rate
"5% failed" is a number. "5% failed, 60% not-home" is a plan. Track why deliveries fail and the fixes become obvious.
